At SM Chow House, we want you to be completely satisfied with your purchase. We offer a straightforward return and refund policy to ensure that you are happy with your purchase. Please read the following policy carefully:
- Returns: We accept returns of most products within 14 days of delivery. If you wish to return an item, please contact us at support@smchowhouse.com to initiate the return process. We will provide you with instructions on how to return the item.
- Refunds: Once we receive the returned item, we will inspect it to ensure that it is in its original condition. We will then issue a refund to your original payment method. Please note that shipping charges are non-refundable.
- Damaged or Defective Items: If you receive a damaged or defective item, please contact us immediately at support@smchowhouse.com. We will provide you with instructions on how to return the item and issue a replacement or refund.
- Exchanges: We do not offer exchanges at this time. If you wish to exchange an item, please return the original item and place a new order for the item you would like to receive.
- Return Shipping: The customer is responsible for the cost of return shipping, unless the item is damaged or defective. We recommend using a trackable shipping service and purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.
- Eligibility: To be eligible for a return, the item must be unused and in its original condition. It must also be in the original packaging and include all original accessories and documentation.
- Non-Returnable Items: Some items are non-returnable, including custom orders, personalized items, and final sale items. We will clearly indicate if an item is non-returnable on the product page.
We reserve the right to modify this return and refund policy at any time. If you have any questions or concerns about our policy, please contact us at support@smchowhouse.com.